The Essential Package provides core IT services such as break/fix support, OS installations, security updates, and basic hardware/software management—ideal for smaller teams or organizations with limited technical needs. The Premium Package includes all Essential services plus advanced features like network support, disaster recovery, enhanced security, proactive monitoring, and user training—perfect for businesses requiring higher availability and strategic IT management.

If your organization primarily needs reactive support and basic maintenance, the Essential Package is a cost-effective fit. However, if you rely heavily on your IT infrastructure, require compliance, have remote teams, or need comprehensive protection and planning, the Premium Package offers the peace of mind and performance you’re looking for.

Both packages provide access to our responsive ticketing system. The Premium Package includes priority response and escalation protocols, ensuring critical issues are addressed faster. Response SLAs can be customized depending on your business needs.

We offer flexible options. Packages can be set up on a monthly or annual basis depending on your budget and goals. Premium clients may also benefit from discounted long-term agreements with added services like annual IT assessments or compliance reviews.

Absolutely. We make upgrading simple. As your organization grows or your needs evolve, you can seamlessly transition from Essential to Premium without service disruption.

The Premium Package includes staff training workshops, end-user guides, and system documentation to help your team stay informed and self-sufficient. The Essential Package includes basic user guidance and documentation related to service activities.