Managed IT Services & Cybersecurity Compliance FAQ
Here are the questions we get most from law firms, accounting firms, nonprofits, and growing SMBs. If you don’t see your question, reach out and we’ll talk it through.
Managed IT Services FAQ
1) What are Managed IT Services?
Managed IT Services means we become your outsourced IT department. We handle helpdesk support, system monitoring, cybersecurity basics, backups, Microsoft 365, cloud support, and IT strategy so your business stays productive.
2) Do you provide Managed IT Services in Northern Virginia?
Yes. We’re based in Northern Virginia and provide remote support nationwide. On-site support is available locally when needed.
3) What types of businesses do you support?
Most of our clients are 10–250 users. We support professional services like law firms and accounting firms, plus nonprofits and growing SMBs that need reliable, secure IT.
4) Do you offer 24/7 support?
We provide 24/7 monitoring and alerting. Critical issues are handled fast, including after-hours escalation for urgent incidents.
5) What’s included in your IT support plan?
Typically: helpdesk (phone/email/chat), device management, patching, endpoint protection, Microsoft 365 support, cloud support, backup management, and onboarding/offboarding.
6) How fast do you respond to tickets?
Most requests are acknowledged within minutes. Business-impacting and security-related issues get top priority and immediate escalation.
7) Can you work with our internal IT person?
Yes. We can fully replace internal IT, or we can act as co-managed IT (handling day-to-day support, escalations, projects, or security).
8) Do you support Microsoft 365?
Yes. We manage Microsoft 365 including Teams, SharePoint, OneDrive, email security, MFA, conditional access, and user administration.
9) Do you support Azure and cloud environments?
Yes. We support Azure and hybrid environments, and we can help with identity, access controls, cloud security, and cloud migrations.
10) Can you help us migrate to the cloud?
Yes. We plan and execute migrations to Microsoft 365, SharePoint, OneDrive, Azure, and modern cloud-based infrastructure depending on your needs.
11) Do you provide backups and disaster recovery?
Yes. We implement secure backups, monitor backup health, and test recovery so you can restore systems and data quickly if something goes wrong.
12) How do you prevent downtime?
Proactive monitoring + patching + hardware health checks + security controls. We aim to fix issues before they become outages.
13) Is cybersecurity included in Managed IT?
Yes. Security is built in: endpoint protection, MFA guidance/enforcement, patch management, monitoring, and security best practices.
14) Do you support remote and hybrid teams?
Yes. We secure remote access, manage devices, protect accounts, and support collaboration tools so your team can work safely from anywhere.
15) Can you help us buy and set up laptops, firewalls, and networking gear?
Yes. We can recommend, procure, configure, and deploy business-grade equipment — and make sure it’s secured and managed.
16) Do you handle onboarding and offboarding employees?
Yes. We set up accounts and devices for new hires and lock down access immediately for departures (email, files, apps, MFA, and devices).
17) How do you price Managed IT Services?
Most plans are priced per user per month, which keeps costs predictable. We’ll recommend a plan based on your environment and goals.
18) Do you lock clients into long-term contracts?
We keep agreements clear and fair. Our goal is to earn your business through performance, responsiveness, and consistency.
19) What makes ISC different from other IT providers?
We combine day-to-day IT support with real cybersecurity and compliance expertise. So your IT isn’t just “working,” it’s protected and built to reduce risk.
20) How do we get started?
We typically start with an IT assessment to understand your environment, pain points, and risks. Then we propose a support plan tailored to your business.
Cybersecurity & Compliance FAQ
1) What cybersecurity compliance frameworks do you support?
We support ISO 27001, ISO 42001 (AI governance), NIST CSF, NIST 800-53, CMMC, HIPAA, and FedRAMP readiness efforts.
2) We’re not a government contractor. Do we still need compliance?
Maybe not formally — but customers and partners increasingly expect documented controls. Even “lightweight compliance” can reduce risk and build trust.
3) Do you offer vCISO services?
Yes. Our vCISO services cover governance, risk management, security planning, policy oversight, and executive reporting.
4) Can you help us prepare for an audit?
Yes. We do gap assessments, remediation planning, documentation support, and readiness reviews so you feel confident going into an audit.
5) Do you only write policies, or do you implement the technical controls too?
Both. We can build policies and also implement the technical security controls needed to meet the framework requirements.
6) How long does it take to get compliant?
It depends on your starting point. Many organizations see meaningful progress in 3–6 months, especially with a focused roadmap.
7) What is ISO 42001 and why should we care?
ISO 42001 is an AI management system standard. If you use AI tools, it helps you govern AI risk, data handling, and responsible use practices.
8) Do law firms and accounting firms really need cybersecurity compliance?
Yes. Professional firms handle sensitive data and are frequent targets for phishing, ransomware, and account takeovers.
9) Can you integrate compliance into our current IT environment?
Yes. We align compliance requirements directly into your systems (identity, access controls, monitoring, backups, endpoint security, and documentation).
10) Why choose ISC instead of a big consulting firm?
We’re implementation-focused. We build security programs that work in the real world — not just paperwork that looks good on a shelf.
