ISO 20000
ISO/IEC 20000-1:2018 is a service management system (SMS) standard. It outlines requirements for service providers to plan, establish, implement, operate, monitor, review, maintain, and enhance their SMS. These requirements cover the entire service lifecycle, from design and transition to delivery and improvement, ensuring that agreed service requirements are met.
This standard serves various purposes:
- Customer Assurance: It gives customers confidence in the quality of services they receive.
- Consistent Service Lifecycle: Ensures a uniform approach to service management across all service providers, even within a supply chain.
- Capability Demonstration: Allows organizations to showcase their capability in planning, designing, transitioning, delivering, and improving services.
- SMS Monitoring and Improvement: Helps organizations monitor, measure, review, and enhance their SMS and services.
- Effective Implementation: Assists organizations in improving service planning, design, transition, delivery, and improvement through efficient SMS operation.
- Conformity Assessment: Used for conformity assessments against the standard’s requirements by organizations or other parties.
- Training and Consultation: Beneficial for service management training and consulting providers
ISO 20000-1 certification process
- Scope Definition: Clearly define the scope of your IT service management system and understand the requirements for ISO 20000-1 certification.
- Implementation Plan: Create a well-thought-out implementation plan that outlines the steps and milestones for your certification journey.
- Pre-Certification Assessment: This will help determine if your organization is adequately prepared for the ISO 20000-1 certification process.
- 1st Audit: This audit is the initial evaluation of your IT service management system against ISO 20000-1 requirements.
- 2nd Audit: Any non-conformances identified in the 1st audit during this phase are addressed and closed.
- Certification: Once your audits are complete, you'll receive your official audit report and ISO 20000-1 certificate.
How can ISC help?
Certifying your Service Management system to ISO/IEC 20000-1 is straightforward with ISC. Here’s how we walk with you:
Gap Analysis
We conduct a cost-effective gap analysis before your assessment. This evaluation aligns your existing information security management system with ISO/IEC 20000-1 requirements, helping you identify nonconformance areas.
Formal Assessment (Two Stages)
a) We assess your organization’s readiness for ISO/IEC 20000-1 certification, ensuring that necessary procedures and controls are in place. We also ensure that the gaps identified are addressed appropriately.
b) If all requirements are met, we assess the implementation of procedures and controls within your organization to ensure they meet certification standards.
Certification and Ongoing Support
Your ISO/IEC 20000-1 certification will be valid for three years. We will conduct surveillance audits to ensure your system remains compliant and continues to enhance and add value to your organization.
Benefits of choosing ISC
Our expertise guarantees a streamlined compliance process that significantly reduces the risk of costly breaches and penalties.Our seasoned team brings extensive experience and in-depth knowledge of industry standards,helping you tailor your approach and identify the scope of your compliance. With our guidance, you can navigate the complex landscape of compliance and certification requirements efficiently and accurately, safeguarding your organization’s critical assets and reputation.